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  2. Frequently Asked Questions

Frequently Asked Questions

  • Regarding measures for food allergies

    If your child or companion has food allergies
    Enjoy the details of allergies.
    Please contact us at the time of booking or at least one week Continue reading
  • Road information as of February 1, 2016 For those who are worried about snow

    We are pleased to inform you that the number of inquiries regarding snow is increasing.
    As of February 1, Hanazono IC Kan-Etsu Expressway toContinue reading
  • Will it snow? Are the tires normal and okay?

    It only snows when it rains in Tokyo or the south of the prefecture.
    Normally, the tires are also normal.
    However, it may snow several timesContinue reading
  • Is there a vending machine in this facility?

    There is one in the facility and three in the parking lot.
     Juice vending machine

    *Beers are sold at this facility
  • How about bringing drinks to your room?

    You can bring it into your room
     However, please refrain from bringing it to the banquet hall BBQ corner.

    *There is also a cambile juice veContinue reading
  • Is there a convenience store nearby?

    7-Eleven Nagatoro Iwadatami Store is a 13-minute walk or a 3-minute drive away.
    In addition, some snacks and cup ramen are available at the Continue reading
  • About transfer

    Free pick-up and drop-off with advance reservation
     Chichibu Railway Kaminagatoro Station or Nagatoro Station
    *Please make a reservation at Continue reading

Reservation / Inquiry

If you have any questions, please contact us.